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In order to be eligible for a refund you must:

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• Return the product within 14 days of your purchase with original invoice. 

• The product must be in the same condition that you receive it, in original packaging, and undamaged in any way.

• After we receive your item at our store (The seller will not be responsible for any shipping issues.) our team of professionals will inspect the product. 

• The money will be refunded (at the seller’s discretion) to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

• If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions, feel free to contact our customer support team.

• Proof of purchase must be provided.

• Due to hygiene reasons, we are unable to accept returns of any Bathroom products Examples are commodes, toilet seats, shower chairs, and bathing cushions.

• Shipping will not be refunded.

• Asquith Mobility Solutions reserves the right to charge a restocking fee on any returns, this amount will be  15% of the original invoice.